Pre-Planning (Pre-Need) Online

Your name, address, SSN, date of birth, phone number, father, and mother’s maiden name, who to call at the time of death and the person’s address and phone number, and payment information (if you are ready)

Yes, you would have some flexibility to upgrade the casket from a select package or upgrade the repast or reception meal. Remember, all packages are the basic, essential services to start the preplanning. Your family will have the opportunity to make adjustments that may be fitting at that time, for example, more flowers, more programs, etc.

No, you can pay later. A Pre-Need Counselor will follow up with payment plans and how to get started.

Complete the online form, select a package, and pay in full or make a down payment.

A minimum of 5% is required – the system will calculate.

Yes. Once the system automatically inserts the 5%, you can override with a larger amount. You cannot reduce the amount.

Since the payments are taken online, you can pay by credit card. Most credit cards are acceptable. There will be a processing fee charged by the credit card company that will be added to the cost. These costs can range from 2.5% to 5%.

That is a very good question … your money goes into a Trust Account at a local bank. What you pay on your pre-need is what you have in your account.

Absolutely. Your Trust Account is regulated and overseen by the Agency in that State, which oversees pre-needs. For example, in Texas, it is the Texas Banking Department. Most State Agencies will provide audits on a regular basis to ensure your funds are in the Trust Account.

When a person passes who has a pre-need with Haven Memorial, the funds are removed from the Trust Account to pay for the services in the selected package. The prices are locked down, so what you paid for is what you are entitled to or a comparable substitute.

No. Once you complete the pre-need, you will sign a form that states that your pre-need is not transferrable. If the family decides to transfer, they will lose all of the pre-need benefits.

Trust Accounts may earn interest, albeit very minimum, but if any interest is earned, the interest goes to Haven Memorial to handle administrative expenses.

No. When you make all of your payments or pay in full, your Trust Account will have the full value of the selected pre-need package.

That is a very good question … your pre-need is perpetual, which means if something happens to Haven Memorial, the State Agency overseeing pre-needs will take over and ensure that another funeral home can handle the service. This would be the only time that the pre-need is transferable. Thus, your money is safe in both the Trust Account and overseen by the State Agency.

You absolutely can. Please call our local Pre-need Counselor by contacting the funeral home. He or She can tailor a package specifically for your needs.

Absolutely. Please call or go by your local Haven Memorial. You can also reach us on our main number.

Complete the online form below, electronically sign, and make the payment or pay in full.